Delivery & Refund Policy

This page explains the delivery (activation) and refund terms of the browser-based employee support service provided by Badi ("Badi", "we"). Badi is not a physical product but a digital service delivered electronically; the terms below are therefore structured for a digital service.

1. Nature of the Service

Badi is a subscription-based software (SaaS) service that answers factory and frontline workers' questions about employment rights, HR policies, workplace safety and similar topics in the browser. The service is delivered entirely digitally; no physical product, shipping or in-person delivery is involved.

2. Delivery (Service Activation)

The service is delivered electronically once the order/subscription and the required onboarding are completed:

• Browser-based chat access is provisioned and activated for your company.
• Your workers start accessing the service through the link or QR code provided to them.
• Activation takes place within a reasonable time (usually a few business days) after payment and onboarding details are completed.

Since there is no physical delivery, no shipping, delivery time or delivery fee applies. Activation notices are sent via hello@keremcebi.co.

3. Cancellation and Refunds

You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing period, and no charges are made for subsequent periods.

• Free trial: You can try the service free for 1 month; nothing is charged during the trial and you can walk away at any time.
• Right of withdrawal: Under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, statutory exceptions to the right of withdrawal apply to digital services performed instantly in electronic form with the consumer's consent.
• Refunds: If the service could not be delivered at all, or could not be used for a reason attributable to us, the payment for the relevant period is refunded upon review of your request. Approved refunds are issued via the original payment method.

For cancellation and refund requests, contact hello@keremcebi.co. Requests are resolved within 14 days at the latest.

4. Contact

For questions about delivery and refunds: hello@keremcebi.co